Shipping policy

Delivery Time

Estimated delivery time in the United Kingdom is 6–8 business days after dispatch.

We exclusively use premium international carriers to ensure fast, secure, and reliable delivery.

Please note that delivery times are estimates and may vary slightly due to factors outside our control, such as customs clearance, carrier delays, or peak shipping periods.

Shipping Cost

We offer free premium shipping on all orders within the United Kingdom. There are no additional shipping fees.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. This allows you to monitor your shipment in real time through the carrier’s tracking system.

If you do not receive your tracking information within 3 business days of placing your order, please contact us at:
📧  info@lumiva.co

Customs, Duties, and Taxes

All applicable customs duties, taxes, and import fees for shipments to the United States are included in your order. You will not be required to pay additional fees upon delivery.

Delivery Issues

If your package is lost, delayed, or arrives damaged, please contact us immediately at:
📧 info@lumiva.co

We will work with the carrier to investigate the issue and provide an appropriate solution.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

If you notice an error in your shipping address, please contact us immediately at info@lumiva.co
.

Contact Information

For any questions regarding shipping, please contact us at:

Company name: Qorvexira Ltd

Address:  167-169 Great Portland Street Fifth Floor, London W1W 5PF, England

Company number: 17160490

Contact us: info@lumiva.co