Return and refund policy

Right of Withdrawal & Return Period We offer a return period of 30 days. This means you can submit a return request up to 30 days after receiving your order. In addition, consumers within the European Union are entitled to the statutory right of withdrawal of 14 days, giving you the right to cancel or return your order without providing a reason.

Conditions for Returns To be eligible for a return or refund, the item must meet the following conditions:

  • The item is unused, unworn, and undamaged
  • The item is in its original packaging
  • All labels and/or seals are intact
  • You have proof of purchase (such as an order confirmation or invoice)

We reserve the right to refuse returns that do not meet these conditions.

Requesting a Return To request a return, please contact us at: 📧 info@lumiva.co After receiving your return request, we will review it. If the return is approved, you will receive:

  • Return instructions
  • A return label (if applicable)
  • The return address: Flat 2304, 23/f, Ho King Commercial Centre, 2-16 Fa Yuen Street, Mong Kok, Hong Kong

âť— Returns sent without prior approval will not be accepted.

Damaged or Incorrectly Delivered Items Please inspect your order immediately upon receipt. If an item is:

  • Defective
  • Damaged
  • Or incorrectly delivered

please contact us as soon as possible at info@lumiva.co so we can assess the issue and provide an appropriate solution.

Exceptions & Non-Returnable Items The following items are excluded from returns, unless otherwise agreed:

  • Personalized or custom-made products
  • Hygiene or personal care products
  • Perishable goods
  • Hazardous materials, flammable liquids, or gases
  • Sale items and gift cards

If you are unsure whether an item is eligible for return, please contact us in advance.

Exchanges We do not offer a direct exchange service. The fastest way to receive a different item is:

  1. Return the original item
  2. Place a new order once the return has been approved

Refunds After receiving and inspecting your return, we will notify you by email of the approval or rejection of your refund. If the refund is approved:

  • The amount will be refunded via the original payment method
  • Within 10 business days of approval

Please note that your bank or credit card company may require additional time to process the refund.

If more than 15 business days have passed since your return was approved and you have not yet received your refund, please contact us at info@lumiva.co.

Contact Information

For any questions regarding shipping, please contact us at:

Company name: Qorvexira Ltd

Address:  167-169 Great Portland Street Fifth Floor, London W1W 5PF, England

Company number: 17160490

Contact us: info@lumiva.co