Privacy Policy

Privacy Policy LUMIVA – Privacy Statement Version: August 11, 2024 | Applicable law: United States federal and applicable state laws

LUMIVA values your privacy and processes personal data in accordance with applicable U.S. privacy and consumer protection laws, including regulations enforced by the Federal Trade Commission (FTC) and, where applicable, state privacy laws such as the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

What information do we collect? We may collect the following categories of personal information:

  • Name, billing and shipping address
  • Email address and telephone number
  • Order history and customer service interactions
  • IP address and device information
  • Payment information (processed securely by third-party payment providers)

Why do we collect this information? We collect personal information for the following purposes:

  • To process and fulfill orders
  • To provide customer support and respond to inquiries
  • To communicate about orders, updates, and services
  • To comply with legal, accounting, and tax obligations
  • To send marketing communications where permitted by law (e.g. newsletters, if subscribed)

Legal basis for processing Under applicable U.S. law, we process personal information based on:

  • Performance of a contract (order fulfillment)
  • Compliance with legal obligations
  • Legitimate business interests
  • Customer consent, where required (e.g. marketing communications)

Data retention Personal information is retained only as long as reasonably necessary for the purposes described above, including legal, accounting, and tax obligations. Order and transaction data may be retained for up to 7 years where required by law.

Sharing with third parties We may share personal information with trusted third parties solely for business operations, including:

  • Payment processors
  • Logistics and shipping partners
  • IT and e-commerce service providers

Personal information is not sold. Any sharing is limited to what is necessary to perform services on our behalf and subject to appropriate contractual safeguards.

International data transfers Personal information may be processed or stored outside the United States. When this occurs, we take reasonable measures to ensure appropriate safeguards are in place to protect your data.

Your privacy rights Depending on your location, you may have certain rights regarding your personal information, including the right to:

  • Access your personal data
  • Request correction or deletion
  • Object to or restrict certain processing
  • Request data portability
  • Opt out of marketing communications

Requests can be submitted via 📧 info@lumiva.co. We will respond in accordance with applicable law.

Data security We implement appropriate technical and organizational security measures designed to protect personal information against unauthorized access, loss, misuse, or alteration.

Cookies Our website uses cookies and similar technologies to enhance user experience, analyze website usage, and support marketing activities. You can manage cookie preferences through your browser or our cookie settings.

Complaints If you have concerns about how your personal information is handled, you may contact us directly. You also have the right to file a complaint with a relevant U.S. regulatory authority, including the Federal Trade Commission (FTC): https://www.ftc.gov

Contact Information

For any questions regarding shipping, please contact us at:

Company name: Qorvexira Ltd

Address:  167-169 Great Portland Street Fifth Floor, London W1W 5PF, England

Company number: 17160490

Contact us: info@lumiva.co